Questions about Swipe'N'Teach? Here you'll find answers to the most common questions — and a direct line to us.
Write to us at support@swipenteach.app — we usually reply within 24 hours (on business days).
Send emailTestFlight testers: take a screenshot and send feedback directly via the share dialog — it reaches us automatically, including technical details.
Your school leadership receives a school key from us in the format SNT-2026-XXXX-XXXXXXXX. In the app, open Settings → Activate school license, enter the key along with your first and last name — done. The activation applies to this device; you won't need an Apple or Google subscription.
Your device already has an active profile on this school key (e.g. after a reinstall). Ask your school leadership to release the old profile in the license management — then you can re-activate right away. Nothing is lost in the process: your classroom data lives locally on the device.
Exclusively local on your device. There is no Swipe'N'Teach account and no central server for student data. The optional iCloud sync runs through your personal, end-to-end-protected iCloud container.
Old device: Settings → Create backup (encrypted file) or enable iCloud sync. New device: install the app, import the backup or choose 'Connect with iCloud'. For a school license: release the license on the old device (Settings → Release license) and activate it on the new one.
The subscription runs through Apple or Google, not through us. iPhone/iPad: Settings → [your name] → Subscriptions → Swipe'N'Teach → Cancel. Android: Play Store → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current period; your data is kept.
Classes → open a class → Import students. CSV and Excel files (.xlsx) are supported. The app automatically detects columns like first name and last name and shows a preview before importing. Tip: exporting from your school administration software as CSV usually works directly — you'll find a ready-made template in the Resources section.
Nothing bad: the app works fully offline. Your license is verified cryptographically on the device and only checks in with the server briefly about every 7 days. Even without internet you can grade, plan and export as usual.
The easiest way is by email to support@swipenteach.app with a short description and — if possible — a screenshot. TestFlight testers can send feedback directly via the screenshot share dialog. We read everything and reply personally.
With the school license, the entire staff activates the app using a single school key — no individual subscriptions, with central management and MDM support (Intune, Jamf, Relution). Convenient billing by invoice to the school.
Request a school license